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Nov 04, 2025
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Catalog 2024-2025 [ARCHIVED CATALOG] Chemeketa Community College, Salem OR (curriculum@chemeketa.edu)
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BT 210 Professional Communication Skills
Lecture Hours: 4
Credits: 4
Introduces principles of written, oral, and non-verbal communication. Includes composition of business documents (letters, memoranda, agendas); use of reference tools; discussion of small groups; and preparation of written reports with documentation.
Prerequisite: BT 105 with a grade of C or better; or consent of instructor.
Student Learning Outcomes:
- Compare/contrast the importance of the following types of communication: oral, written, nonverbal.
- Proofread and edit a variety of documents using various methods.
- Apply correct business etiquette, grammar, and punctuation rules in composing, analyzing, and editing documents.
- Utilize problem-solving skills and critical thinking strategies while communicating in the business environment.
- Analyze the impact business ethics has on oral and written communication.
- Adapt communication, as appropriate, to meet the needs of diverse groups.
- Use reference tools to edit/compose short business documents.
- Create a variety of properly formatted documents.
- Organize and write a short report using an accepted method of documentation.
- Understand the importance and the role of small groups in business.
Content Outline
- Human Communication
- Communicating in Groups
- Defining purpose
- Audience analysis
- Roles of members
- Basic etiquette
- Listening
- Assertive and aggressive behavior
- G. Brainstorming
- H. Giving and receiving feedback
- I. Word choice for diverse populations
- J. Group think, problem solving, critical thinking
- K. Oral reports
- III. Business Documents
- A. Proofreading methods
- B. Compose, analyze, and edit documents
- C. Reference tools
- D. Memoranda
- E. Letters
- F. Agendas
- G. Written short report with documentation
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