BT 116 Office Procedures
Lecture Hours: 3
Credits: 3
Introduces administrative support activities. Includes discussion of human relation issues, telephone usage, development of effective listening skills, mailing and shipping services, preparation of financial records, plans for meetings and conferences, travel arrangements, scheduling appointments, office careers, and preparation of a job application and basic resume.
Student Learning Outcomes:
- Explain the skills and qualities of an effective administrative professional, including a positive professional image, personality traits, grooming, responding well to change, and using proper business etiquette.
- Define organizational structures; understand organizational charts.
- Prepare employment documents; apply resume and interview skills to achieve hiring outcomes.
- Research and use available office resources-handbooks, procedures manuals, catalogs, online sources, etc.
- Understand standard office procedures and etiquette for using technology, telephones, and copiers; and for processing mail.
- Understand the importance of business financial planning and transactions, including the use of current technologies.
- Use technology to schedule and make arrangements for meetings and travel, including local, domestic, and international events.
- Understand professional practices in office interactions, including working with diverse people, working effectively in teams, and assisting office visitors.
- Identify the importance of communication skills, including reading, writing, listening, and speaking.
- Use skills, strategies, and resources to effectively manage yourself and your work, including scheduling appointments, managing time, prioritizing tasks, making ethical decisions, and reducing stress.
Content Outline
- Effective Administrative Professional
- Positive image
- Personality traits
- Image
- Grooming
- Responding to change
- Etiquette
- Organizational Structure
- Types of businesses
- Organizational charts
- Career Planning and Employment Documents
- Current office careers
- Application
- Resume
- Interview
- Resources for the Office Worker
- Procedures manuals
- Handbooks
- Online resources
- Catalogs
- Standard Office Procedures and Etiquette
- Technology
- Telephones
- Copiers
- Mail
- Business Financial Planning and Transactions
- Importance and Accuracy
- Technology
- Meeting and Travel Planning
- Agendas
- Travel Arrangements
- Technology
- Professional Office Interactions
- Communications Skills and Processes
- Reading
- Writing
- Listening
- Speaking
- Managing Yourself and Your Work
- Appointments
- Time
- Tasks
- Decisions
- Stress
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