BT 271 Administrative Capstone Projects

1. Function professionally as an individual and as a team member in a variety of situations. 
2. Perform a range of office procedures using a variety of industry-standard software and equipment. 
3. Communicate in oral and written format in a diverse office environment. 
4. Analyze and interpret information to make decisions that accomplish the goals of the project. 
5. Collaborate with colleagues to recognize problems, develop potential solutions, and evaluate the effectiveness of the results.

• Teamwork and Collaboration
  • Collaborate with others to accomplish business tasks
  • Work independently, work as a member of an internal team, and work as a member of an external team
  • Mentor and assist other team members
  • Demonstrate emotional intelligence (self-awareness, self-management, social awareness, relationship management)
  • Assess and strengthen personal behavior to improve team performance
  • Use appropriate conversation skills
  • Respond quickly and appropriately to urgent workplace situations
  • Demonstrate respect for others
  • Use influence and persuasion effectively
  • Use discretion and diplomacy
  • Deal tactfully with difficult behevior and sub-par performance
  • Minimize conflict
  • Motivate others by helping them meet their needs while achieving organizational goals
• Office and Technical Skills
  • Perform general office functions effectively and efficiently
    • Demonstrate accountability to co-workers by meeting deadlines and completing tasks responsibly
    • Develop and use efficient procedures and processes to coordinate workflow and accomplish tasks
    • Demonstrate project-management skills by establishing project goals, setting appropriate timelines, establishing methods for feedback, and evaluating outcomes
    • Exhibit accuracy and attention to detail in all tasks
    • Plan and participate in meetings, conferences, or major events
    • Demonstrate knowledge of ergonomics in the office environment
  • Effectively use technology to achieve company goals
    • Choose and implement formats appropriate to the project, demonstrating good design, composition, and layout concepts
    • Select the most appropriate methods or tools (software, communication channel, Internet research) to complete projects
    • Utilize life-long learning skills to stay current with new ideas and technology
    • Access and operate unfamiliar software features through the use of tutorials and documentation
    • Prepare a variety of documents integrating multiple software applications and technology
• Communication and Information Management
  • Be resourceful in obtaining, organizing, analyzing, evaluating, and managing information
  • Utilize effective reading, writing, and listening skills
  • Compose written and electronic business correspondence and reports according to business and company standards
  • Demonstrate ability to deal effectively with customer needs in conjunction with company goals
  • Recognize non-verbal cues
  • Communicate appropriately for intended audience members
  • Use calendaring and scheduling tools to arrange meetings and events
  • Analyze, interpret, and apply oral and written instructions
  • Establish and follow timelines for task completion
  • Plan, organize, control, and evaluate projects
  • Set up a task-specific system that allows easy access to information; for example, using folders, creating notebooks, and organizing email messages (flagging, placing in folders)
  • Complete recordkeeping tasks that are accurate and orderly so that the information is accessible
  • Understand company objectives and how those objectives relate to individual responsibilities
  • Understand chain of command and organizational structure
• Analysis, Problem Solving, and Productivity
  • Use critical thinking skills to make effective decisions and solve business problems creatively
  • Analyze information and use good judgment when obtaining and using the information
  • Use critical, creative, connective thinking
  • Recognize problems, develop solutions, and evaluate the effectiveness of the results
  • Manage productivity
  • Create sustainable budgets and control costs
  • Be creative as you determine ways to increase productivity by being both more efficient and more effective
• Professionalism
  • Model good work ethics and professionalism, including regular and punctual attendance
  • Understand and practice ethical principles and confidentiality
  • Demonstrate appearance and mannerisms appropriate for an office environment
  • Recognize that individual actions affect the work team as a whole
  • Demonstrate accountability to co-workers by communicating about project progress, potential absences from workstation
  • Display a positive attitude and a willingness to adapt to changes and difficult situations
  • Identify, understand, and adapt to the needs and work styles of others
  • Understand the importance of a professional career plan, lifelong learning, and belonging to organizations