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Dec 21, 2024
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HM 150 Professional Development and Communication for Health Information Management
Lecture Hours: 2
Credits: 2
Provides a comprehensive environment for students to become proficient in skills required of a healthcare office professional develop leadership qualities, enhance awareness of diversity in the healthcare workplace, develop interpersonal communication skills and provides a setting for self-improvement. Introduces social networking for healthcare professionals, resume development and gives practical experience for phone and in-person employment interviews. Presents information concerning employment rights, and provides a setting for self-improvement and continuing education.
Student Learning Outcomes:
- Apply principles and techniques of team leadership
- Participate in and work in teams and committees.
- Describe the importance of punctuality, stability, professional image, and reliability in maintaining a healthcare position.
- Discuss how substance abuse affects the workplace.
- Discuss how positive attitudes, non-verbal communication, and interpersonal communication skills contribute to a healthy work environment.
- Relate the importance of diversity in the healthcare setting.
- Apply the concepts of informal team communication and teambuilding in the workplace.
- Develop a resume and cover letter, setup a profile on LinkedIn, and demonstrate effective interview skills through a mock phone and video interview.
- Describe how to exceed customer expectations over the phone and in-person for both internal and external customers.
- Identify and apply techniques for working with confrontational conversations, customer complaints, and facility emergencies.
- Discuss medical office skills including patient privacy.
Content Outline
- Interpersonal Communication Skills
- Handling crucial conversations
- Non-verbal communication
- Handling complaints, confrontations, and emergencies
- Exceeding Expectations
- Phone skills
- Internal and external customers
- Diversity Training
- Cultures and medical expectations
- Biases and prejudice
- Professionalism
- Continuing education
- Professional appearance and attitude
- Office Functions
- Professionalism
- Medical department and office skills
- Employment Tools
- Resume and supporting documents
- LinkedIn social networking
- Interview Skills
- Successful phone interviews
- Successful interviews
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