HS 266 Comprehensive Case Management

Lecture Hours: 3
Credits: 3

Provides theory and application in care coordination, systems navigation, casework and interviewing applied to diverse populations and cultures in human services. Includes interviewing for assessment, problem solving, planning, monitoring, crisis intervention and development of a case file.

Prerequisite: HS 265 with a grade of C or better for Human Services degree students; or consent of instructor.
Student Learning Outcomes:

Describe case management, care coordination, and systems navigation skills applied in human service and community health settings.
Apply interviewing and assessment skills in all phases of case management, care coordination and systems navigation, including Screening Brief Intervention Referral Treatment (SBIRT) and other assessment tools.
Apply principles of service coordination to case management, care coordination, and systems navigation.
Develop a case file reflecting all phases of casework management, care coordination, and systems navigation.

Content Outline

Case Management
- History
- Usefulness
- Successfulness
- Client centered
- Multicultural perspectives
- Ethical and legal issues
Care Coordination
- Formation of case management care coordination teams
Systems Navigation Models
Advanced Interviewing Skills
- Initial interview and assessment
- Data collection
- Follow up
- Other assessments
  - Screening Brief Intervention Referral Treatment (SBIRT)
  - Generalized Anxiety Disorder (GAD 7)
  - Personal Health Questionnaire (PHQ 9)
Service Delivery
- Create a plan
Case File Development
- Create a casefile
- Write casefile notes
Service Coordination
- Identify partners
- Work with other organizations
  - Legal and ethical issues
- Create lasting relationships with partners
Crisis Intervention
- Identify natures and types of crisis
- Work with partners during a crisis
- Define key concepts
Case Load Management
- Prioritize tasks
- Work with multiple deadlines