PHM 202 Pharmacy Practice 2

Lecture Hours: 3
Credits: 3

Expands foundational knowledge to focus on daily pharmacy operations, inventory management, insurance billing, and the use of pharmacy technology. Emphasizes accuracy, efficiency, and compliance in preparing and processing medication orders while developing advanced communication and customer service skills within the healthcare environment.

Maximum number of credits course can be taken for: 3

Student Learning Outcomes:

Manage pharmacy inventory systems including purchasing, receiving, rotation, recalls, and disposal of expired products. (ASHP 3.18-3.21, 5.1, 5.5)
Process and resolve third-party insurance claims while maintaining accuracy and compliance. (ASHP 3.14, 3.25, 5.5)
Operate pharmacy equipment and technology to support prescription processing and safety. (ASHP 3.13, 3.30)
Apply effective customer service and professional communication strategies in pharmacy operations. (ASHP 1.3-1.7)
Demonstrate accuracy and accountability in documentation, billing, and compliance with pharmacy regulations. (ASHP 5.1-5.5)

Content Outline

Pharmacy Workflow and Prescription Processing
- Intake, data entry, and verification
- Error prevention and double-check systems
Inventory Management
- Purchasing and receiving procedures
- Stock rotation and product storage
- Product recall and shortage handling
Insurance and Billing Procedures
- Public and private insurance systems
- Claim submission, rejections, and resolution
- Coordination of benefits and copays
Pharmacy Technology and Equipment
- Automated dispensing and POS systems
- Counting machines, scanners, barcoding systems
Regulatory and Compliance
- Controlled substances and DEA requirements
- Record retention and billing accuracy
Customer Service and Communication
- Handling inquiries and complaints
- Professional language and de-escalation skills