BH 266 Case Management and Care Coordination

1. Describe case management, care coordination, and systems navigation skills applied in behavioral and community health settings.
2. Understand interviewing and assessment skills in all phases of case management, care coordination and systems navigation.
3. Apply principles of service coordination to case management, care coordination, and systems navigation.
4. Apply documentation standards to  casework management, care coordination, and systems navigation.
5. Identify and discuss tool for time management and organization as they relate to record management, case management, and care coordination processes.

• Case Management 
  • History 
  • Usefulness 
  • Successfulness 
  • Client centered 
  • Multicultural perspectives 
  • Ethical and legal issues 
• Care Coordination 
  • Formation of case management care coordination teams 
• Systems Navigation Models  
• Advanced Interviewing Skills 
  • Initial interview and assessment 
  • Data collection 
  • Follow up 
  • Other assessments  
    • Screening Brief Intervention Referral Treatment (SBIRT) 
    • Generalized Anxiety Disorder (GAD 7) 
    • Personal Health Questionnaire (PHQ 9) 
• Service Delivery 
  • Create a plan 
• Case File Development 
  • Create a casefile 
  • Write casefile notes 
• Service Coordination 
  • Identify partners 
  • Work with other organizations 
    • Legal and ethical issues 
  • Create lasting relationships with partners 
• Crisis Intervention 
  • Identify natures and types of crisis 
  • Work with partners during a crisis 
  • Define key concepts 
• Case Load Management 
  • Prioritize tasks 
  • Work with multiple deadlines