HTM 209 - Lodging Operations

Lecture Hours: 4
Credit Hours: 4

Focuses on specific functions of lodging operations at a hotel, motel, or resort. Includes reservations, registration, room and rate assignment, guest services, room status, maintenance and settlement of guest accounts, and creation of guest history records. Discusses guest information database development and maintenance, coordination of guest services, and practices for ensuring guest satisfaction. Includes an analysis of staffing, housekeeping, and revenue management. Room accounting and auditing procedures are also covered.