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May 05, 2024
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Catalog 2022-2023 [ARCHIVED CATALOG]
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BT 230 - Organization Performance and Customer Service Lecture Hours: 3 Credit Hours: 3
Covers various aspects of customer service and the impact on the overall performance and vitality of an organization. Presents strategies for using verbal and nonverbal communication and technology to promote positive customer relationships, including handling difficult encounters, understanding diversity, managing stress and time, and encouraging customer loyalty.
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