CJ 245 - Public Safety Telecommunications 1

Lecture Hours: 3
Credit Hours: 3

Introduces basic public safety and emergency services telecommunication functions, essential duties, responsibilities, training, and career requirements. Covers entry-level customer service, customer tips, confidentiality, how 9-1-1 works, reasons to call 9-1-1, call taker response, liability, and dispatcher actions. Explores cultural differences in communication, and the ability to tactfully and courteously communicate with callers and difficult people in emergency situations, in suicidal and/or altered mental states. Addresses multi-tasking, decision making, and interpersonal relationships with co-workers and supervisors. Introduces students to mutual aid agreements, agency jurisdictions, appropriate agency referrals, and resources. Acquaints students with Willamette Valley Communication Center, Norcom Dispatch, Oregon State Police Dispatch, state 9-1-1 programs, and Oregon Revised Statutes 403.100-403.380. Covers system failure adjustments and new technological advances, as well as next generation 9-1-1.

Prerequisite: CJ 103 with criminal history clearance and negative drug screen; or consent of instructor.