BA 202 Personal Effectiveness in Business

Lecture Hours: 3
Credits: 3

Emphasizes individual and small group exercises to improve skills in self-awareness, communication, values clarification, individual/group problem-solving and strategies to assist the student in maintaining employment, and demonstrating a professional image and work behavior.

Recommended: Placement into WR 121Z.

Student Learning Outcomes:

Set realistic personal and work-related goals.
Describe the elements of personal motivation in life and work.
Apply problem-solving techniques to personal and professional situations.
Describe the skills, attitudes, and behaviors associated with maintaining a professional image and employment keeping skills.
Use effective interpersonal skills in individual and/or group situations.

Content Outline

Self-Awareness
- Personal interest and skills
- Personal biases and stereotypes
- Self-esteem
Personal Vision
- Setting priorities/goal setting
- Take responsibility
- Values development and clarification
Personal Management
- Initiative
- Personal problem solving
- Self-control
- Self-development and renewal
- Stress management
Maintaining a Professional Image
- Fostering positive working relationships
- Honesty and integrity
- Positive attitudes
- Modeling appropriate behavior for the position
- Confidentiality
Managing Change
- Flexibility and adaptability
- Changing responsibilities of organizational roles
- Opportunities, responsibilities and risks of change
- How to suggest improvement of procedures and work flow
Effective Communication
- Nonverbal communication
- Self-disclosure and concrete communication
- Being assertive, yet tactful
- Active/reflective listening