DEN 170 Dental Office Management

Lecture Hours: 2
Credits: 2

Introduces management of the dental office, including business office procedures and techniques, written and electronic communications, computer use, dental insurance, inventory control, accounts receivable, recall systems, and staff and patient management. Prepares students for successful employment by incorporating resume writing, completion of a job application, and interview techniques.

Prerequisite: CIS 101 with a grade of C or better; and second-term standing in the Dental Assisting Program.
Student Learning Outcomes:

Identify the duties of the business assistant. (Cognitive: Knowledge)
Demonstrate appropriate professional verbal, written, and electronic communication. (Cognitive: Comprehension)
Identify patient’s rights in a dental office. (Cognitive: Knowledge)
Prepare a weekly appointment schedule. (Psychomotor: Prepare)
Design an inventory control system for a dental office. (Psychomotor: Design)
Utilize an electronic dental recall system. (Psychomotor: Design)
Define dental insurance terminology. (Cognitive: Knowledge)
Accurately prepare dental insurance claim forms. (Psychomotor: Prepare)
Prepare patient walkout statements and daily accounts receivable reports. (Psychomotor: Prepare)
Prepare for employment by developing effective resume writing skills and interviewing techniques. (Cognitive: Identify)

Content Outline

Duties of the Business Assistant
Dental Staff Management
Patient Management
Written Communications
Telephone Techniques
Appointment Control
Inventory Control
Recall Systems
Dental Insurance
Accounts Receivable
Employment Preparation