EMT 177 Emergency Response Communication and Documentation

1. Use verbal and nonverbal skills when interviewing a patient. 
2. Describe the strategies for developing patient rapport. 
3. Differentiate interview techniques used for cooperative, hostile, special needs, and cross-cultural patients. 
4. Describe the general principles regarding the importance of EMS documentation and ways in which documents are used. 
5. Record pertinent information using correct medical terminology, accurate medical abbreviations and acronyms, and appropriate correction techniques in a narrative format utilized by local protocol. 
6. Describe the function of a dispatch center and the role of dispatchers. 
7. List and describe the phases of communications necessary to complete a typical EMS call. 
8. Name the important components of an EMS communications system and the functions of each. 
9. Describe the purpose of and perform verbal communication of patient information to the hospital via radio, telephone, and person to person. 
10. Request and document on-line medical directions and orders. 
11. Describe basic radio and phone systems, universal access numbers (e.g. 911) and enhanced systems, and list differences, advantages, and disadvantages of each. 

• Communication 
  • Communication component of patient care 
  • Interview strategies 
  • Components of EMS radio and telephone systems 
  • State and federal regulations including FCC regulations 
  • 9-1-1 systems 
  • Dispatch Center Operations  
  • Interagency Communication, e.g. HEAR System, Medical Control, ECC 
  • Medical control 
  • New technologies in EMS communications 
  • Professional perception and credibility 
• Documentation 
  • Uses of EMS documentation 
  • Principles of proper documentation 
  • Types of documentation: written, electronic, recording and dictation 
  • Document revision and correction 
  • Documentation of patient refusals 
  • Special considerations considering mass-casualty incident, documentation 
  • Professional perception  and credibility