PHM 115 Pharmacy Operations and Management

Lecture Hours: 2
Lab Hours: 3
Credits: 3

Introduces pharmacy operations as they relate to management. Includes pharmacy record maintenance, communication and customer service, inventory systems, insurance procedures, and accounts receivable methods.

Prerequisite: Enrollment in the Pharmacy Technician program.
Student Learning Outcomes:

Prepare and maintain pharmacy records and patient profiles
Use strategies to communicate effectively with staff and customers.
Manage a pharmacy inventory system.
Determine insurance coding procedures for reimbursement.
Prepare an accurate insurance claim form.
Utilize a pharmacy accounts receivables system.
Preparation and compounding of products.

Content Outline

Pharmacy Records
- Medical record systems
- Components of records
- Filing systems and procedures
- File organization
- Record retention
- Destruction of records
Communication
- Characteristics of effective communication
- Professional telephone etiquette
- Patient/customer needs
  - Hospital pharmacy
  - Satellite stations
  - Community pharmacy
- Customer service
Inventory Control
- Common pharmacy inventory systems/bar coding
- Monitoring and rotating stock/product pricing and purchasing
- Product recall procedures
- Durable medical equipment
Insurance and Reimbursement
- Insurance billing/claim preparation, submission, and analysis
- Private insurance plans, fees, and managed care
- Governmental insurance plans
- Coding systems and pharmaceuticals
- Prescription processing
- Daily account management
Compounding laboratory work
- use of scales
- preparation of products