SLD 124 Student Representation 1

Lecture Hours: 1
Credits: 1

Prepares student leaders to serve the mission of the Associated Students of Chemeketa (ASC) program in a responsible, ethical and professional manner. Introduces effective meeting tools, customer service skills, leadership and teamwork concepts.

Prerequisite: Placement into WR 115 (or higher), or completion of WR 090 (or higher) with a grade of C or better; and must be a member of the Associated Students of Chemeketa (ASC Executive Board, ASC Student Council, or ASC Storm Front volunteer team) prior to enrollment.
Student Learning Outcomes:

Refer students to appropriate resources in the college system.
Practice excellent student customer service skills.
Use strategies to prepare and hold effective meetings.
List key facets of leadership, team dynamics and project management to carry out the ASC mission.

Content Outline

Understanding the College’s Student Representation Program
- What is the ASC?
- Expectations of representation
- You as a student representative
- Ethics and politics: you as a role model
Identifying Program Goals
- Understanding the organization’s mission
- Understanding your own motivations
- Understanding your constituents
- Setting realistic goals
Becoming a Resource
- How to be an effective resource
- Learning styles, facilitation styles, and leadership styles
Managing Information
- Confidentiality
- FERPA refresher
Working as a Team
- Team development
- Becoming a team
Building the ASC Leadership Tool Box
- Effective meetings
- Tech tools for leadership
- Project management
- Managing your position
- Personal and professional balance
Creating a Welcoming and Inclusive Environment
- Reflections on the “communities” we are a part of and the “communities” we serve
- Leadership in an Intercultural context
Seeing Your Constituents and Partners Through Customer Service Eyes
- Constituent and partners needs
- Addressing concerns and complaints
- Handling the work with care