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Sep 07, 2024
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Catalog 2023-2024 [ARCHIVED CATALOG]
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SLD 141 Student Services Leadership 2 Lecture Hours: 1 Credits: 1
Continues to build professional customer service skills. Introduces personal/professional development tools such as public speaking, conflict styles, and time and stress management.
Prerequisite: SLD 140 with a grade of C or better; or consent of instructor. Student Learning Outcomes:
- Critique their own communication and public speaking styles.
- Use strategies to anticipate the needs of customers with whom they will work (e.g. individuals, peer groups, families).
- Compare Chemeketa’s student services approach to that of other colleges and design innovative proposal(s) for improvement.
- Choose a plan for personal and professional balance that assists in achieving academic/career goals for the academic year.
Content Outline
- The Old Meet and Greet
- Being a “People-Connector”
- Conversation cues
- Working With Words
- Appropriate humor
- Public speaking
- Making Parent and Family Connections
- Dealing with difficult families
- Keeping Things Fresh
- What is happening on other campuses
- What should we keep doing
- Are there other things we should do
- Pointing ‘em in the Right Direction
- Giving effective and creative directions
- Be Prepared
- Solving on-the-spot challenges
- Dealing with the Tough Stuff
- Difficult people
- Keeping a positive attitude
- Student Development
- Seeing change as a positive
- The Balance Beam
- Juggling a busy life
- Time management
- Stress management
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