SLD 141 Student Services Leadership 2

Lecture Hours: 1
Credits: 1

Continues to build professional customer service skills. Introduces personal/professional development tools such as public speaking, conflict styles, and time and stress management.

Prerequisite: SLD 140 with a grade of C or better; or consent of instructor.
Student Learning Outcomes:

Critique their own communication and public speaking styles.
Use strategies to anticipate the needs of customers with whom they will work (e.g. individuals, peer groups, families).
Compare Chemeketa’s student services approach to that of other colleges and design innovative proposal(s) for improvement.
Choose a plan for personal and professional balance that assists in achieving academic/career goals for the academic year.

Content Outline

The Old Meet and Greet
- Being a “People-Connector”
- Conversation cues
Working With Words
- Appropriate humor
- Public speaking
Making Parent and Family Connections
- Dealing with difficult families
Keeping Things Fresh
- What is happening on other campuses
- What should we keep doing
- Are there other things we should do
Pointing ‘em in the Right Direction
- Giving effective and creative directions
Be Prepared
- Solving on-the-spot challenges
Dealing with the Tough Stuff
- Difficult people
- Keeping a positive attitude
Student Development
- Seeing change as a positive
The Balance Beam
- Juggling a busy life
- Time management
- Stress management